Help Center
Shipping & Deliveryb
Learn about shipping options and delivery times
Returns & Refunds
Easy returns and refund process
Arrival Guarantee
We guarantee your order will arrive on time
Plant Care
Tips and guides for keeping your plants healthy
Frequently Asked Questions
Orders usually leave our greenhouse within 1–3 business days. Live plants ship Mon–Wed to avoid weekend delays. You'll receive a tracking email once it's on the way.hv
Yes. We may pause shipping during heat waves or freezes to protect your plants. Optional heat/cold packs can be added at checkout. Adding a pack does not override a safety hold.
We ship with USPS and UPS. Typical transit is 2–5 business days depending on your location. Transit times are estimates, not guarantees.
If your plant arrives severely damaged or dead on arrival, contact us within 24 hours of the delivery scan with photos (box, packaging, full plant). We'll replace it when available or issue store credit per our policy.
- Normal shipping stress (e.g., 1–2 yellowing leaves)
- Minor cosmetic blemishes or natural variation in size/variegation
- Issues from delayed unboxing or improper care after delivery
Live plants are not returnable once shipped. You're covered by our Arrival Guarantee for severe transit damage or DOA on the first delivery attempt.
Yes. Non-plant items (pots, tools, etc.) can be returned within 30 days in original condition. Customer pays return shipping unless item was defective.